Accessibility standard: WCAG 2.2 AA

Last updated: 5th June 2025

This accessibility statement applies to the English Shop Help Centre. This Help centre is run by Cambridge University Press & Assessment.

We are continually working to make English Shop Help centre and content as accessible and usable as possible. To help us make it a positive place for everyone, this website undergoes regular testing against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.

Help Centre Accessibility

You should be able to:

View all content with sufficient colour contrast (the minimum ratio we aim for is 4.5:1)
Navigate Help Centre using just keyboard. All page elements have a visible focus state indicator.
Navigate the page in logical reading order with the ability to skip to headings, regions and hyperlinks. There are also multiple ways to navigate the entire site including navigation menus and crumb trails.
Zoom in up to 400% without the text spilling off.
Understand the meaning of images and icons described by meaningful alternative text which explains its purpose within the context of the content. Some content may not have text alternatives available for figures and other graphics. If you encounter an image that does not have a text alternative, and you need one, you can request alternative text for specific images by contacting us via the details below.
Skip directly to main content.
Understand the function of all form elements. All form fields have descriptive labels which explain their meaning and any that are mandatory to complete the form. In addition, buttons on forms have a descriptive value which explain their function before a form is submitted.
Listen to Help Centre using a screen reader (including the most recent versions of NVDA, Voice Over and Accessibility Scanner for Android)
Use text to speech tools to read out website content in both PDF and HTML format. Text to speech tools are built into some browsers (e.g. Microsoft Edge) and are available as a plug-in for many others. Your phone, tablet or laptop accessibility settings are also likely to provide text to speech functionality.

Known content accessibility gaps across the Help Centre:

Some content images and videos do not currently offer appropriate alternatives.
Zendesk form which is a third party API service, is used on the help centre to create web forms. Whilst every effort is made to ensure that any third party we work with provide accessible software, we cannot guarantee full AA compliance.

Technical information about this Help Centre’s accessibility

Non-accessible functionality and/or content

In some areas, images of text have been used to display beneficial content, which cannot be modified to the users’ needs. This fails WCAG success criterion 1.4.5 Images of Text (Level AA).
Some YouTube controls are not accessible for screen reader users. This fails WCAG success criterion 4.1.2 Name, Role, Value.
No audio descriptions are currently present for videos, but synchronised captions are present for most videos This fails WCAG success criterion 1.2.5 Audio Description.

Browser and mobile support

This Help Centre is optimised for modern browsers including Microsoft Edge, Mozilla Firefox, Apple Safari, and Google Chrome. You may experience unexpected behaviour in other browsers, although we use fully validated code which should work on any browser. This Help Centre is responsive, it re-organises itself depending on the screen size and orientation of the device being used to view it. We test the experience on various devices including most popular IOS, Android and MS Windows phones and tablets.

Screen reader compatibility

This Help Centre has been optimised for the following screen reader and browser combinations:

Tested screen readers

NVDA with Chrome
Narrator with Edge
VoiceOver with Safari
Accessibility scanner for Android

Tools used for accessibility testing

Keyboard only journeys
Magnification
Browser testing on Chrome and Firefox
Axe DevTools
Wave Evaluation tool
Contrast checker